Privacy Policy

1. Privacy Overview

This Privacy Policy explains how Cranberrie Studios ("Company," "we," "us," or "our") collects, uses, and shares information when you visit https://www.cranberriestudios.com (the "Site") or otherwise interact with us.

2. Who We Are and Contact

Cranberrie Studios is a web design and development studio based in Kansas City, Missouri, United States. We serve clients locally and remotely.

Questions about this Privacy Policy or our data practices can be sent to [email protected]. Postal mail may be addressed to Cranberrie Studios, Kansas City, Missouri, USA.

3. Information We Collect

We may collect the following types of information:

• Information you provide directly: Contact form and questionnaire submissions, including name, email address, phone number, business name, current website, preferred contact method, project details, budget range, timeline, requested services, features, and any other information you choose to share.
• Direct communications: Information you send by email, phone, text, meeting notes, or other direct communication with us.
• Project information: Content, images, branding materials, website links, requirements, feedback, screenshots, launch notes, and other assets or context you provide for a project.
• Information collected automatically: IP address, browser type, operating system, referring URLs, device identifiers, general location based on IP, pages viewed, links clicked, visit dates and times, and other usage data.
• Cookies and similar technologies: Cookies, pixels, local storage, or similar tools used to operate the Site, analyze traffic, and understand how visitors use our content.

4. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and evaluate potential projects.
• Provide, maintain, and improve our web design, development, SEO, analytics, and care services.
• Operate, maintain, troubleshoot, and secure the Site.
• Send service-related messages, estimates, proposals, invoices, and project updates.
• Send occasional marketing communications if you opt in or otherwise request them.
• Analyze Site performance and understand how visitors interact with the Site.
• Prepare portfolio entries, case studies, and project summaries when permitted by our terms or a written agreement.
• Protect the rights, property, and safety of Cranberrie Studios, our clients, Site visitors, and the public.
• Comply with applicable legal obligations.

5. Legal Bases for EEA and UK Visitors

If you are located in the European Economic Area or the United Kingdom, we process personal information under the following legal bases where applicable:

• Consent: For example, when you submit a form or opt in to marketing communications.
• Legitimate interests: To operate, secure, and improve our Site and services; respond to inquiries; and build client relationships.
• Legal obligations: To comply with applicable laws, regulations, or court orders.

6. How We Share Information

We do not sell your personal information. We may share information in these limited circumstances:

• Service providers: With trusted third-party vendors who help operate our business, such as hosting providers, analytics providers, email delivery providers, form processing tools, workflow tools, and client management tools. This may include providers such as Cloudflare, Google Analytics, Resend, and Monday.com when those services are configured.
• Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
• Legal and safety: When required by law or valid legal process, or when needed to protect our rights, property, safety, or that of others.

7. Analytics and Third-Party Services

We may use third-party analytics services, such as Google Analytics or Cloudflare Web Analytics, to understand how visitors use the Site. These services may collect information such as IP address, browser type, pages visited, and time spent on pages.

You can learn more about Google's practices at https://policies.google.com/privacy. You can usually control cookies and certain tracking through your browser settings or browser add-ons.

8. International Transfers

Our business is based in the United States, and your information may be stored and processed in the United States or other countries where our service providers operate. These countries may have data protection laws different from those in your country of residence. We take reasonable steps to protect information in the jurisdictions where it is processed.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to respond to inquiries, provide services, comply with legal obligations, resolve disputes, and enforce agreements. When we no longer need personal information, we take reasonable steps to delete or anonymize it.

10. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Correct or update inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.

You can exercise these rights by contacting [email protected]. We may need to verify your identity before fulfilling certain requests.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act or similar state laws, such as the right to know what categories of personal information we collect and disclose, the right to request deletion, and the right not to be discriminated against for exercising your rights. We do not sell personal information as "sale" is defined under the CCPA. To submit a request, contact us at [email protected].

12. Security

We use reasonable technical and organizational measures designed to help protect personal information from unauthorized access, use, or disclosure, including secure hosting providers and limiting access to people who need it to perform their duties. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

13. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to remove it.

14. Third-Party Websites

The Site may contain links to websites or services we do not own or control. This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. Review the privacy policies of any third-party sites you visit.

15. Client Website Data

For websites we build or host on behalf of clients, user data collected through those websites is owned by the client. We act as a service provider and handle such data in accordance with the client's instructions and applicable agreements.

When we publish a portfolio entry or case study, we limit it to public-facing information such as business name, website link, screenshots, broad project scope, and non-confidential performance notes unless the client approves additional details.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date and post the updated version on this page. Your continued use of the Site after changes indicates your acceptance of the updated Privacy Policy.

17. Contact

Questions, concerns, or requests related to this Privacy Policy can be sent to [email protected].